Privacy Policy

Overview

Fioness ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Fioness platform, including the Fioness Gateway, Fiona AI, Tank Town, and Fioness Games (collectively, the "Services"). By using our Services, you agree to the practices described in this policy.

1. Information We Collect

• Account Information: When you create a Fioness account, we collect your name, email address, and any other information you voluntarily provide.
• Usage Data: We automatically collect information about how you interact with our Services, including pages visited, features used, session duration, and device and browser information.
• Technical Data: We collect IP addresses, device identifiers, and log data to operate, secure, and improve the Services.
• Communications: If you contact us directly, we retain records of those communications to provide support and improve our services.
• Cookies and Tracking: We use cookies and similar technologies to maintain session state, remember preferences, and analyse usage patterns.

2. How We Use Your Information

• To provide, operate, and maintain the Fioness Services.
• To personalise your experience and deliver features relevant to your use.
• To communicate with you about your account, service updates, and platform changes.
• To monitor and analyse usage patterns to improve platform performance and user experience.
• To detect, prevent, and address security threats, fraud, or violations of our Terms of Service.
• To comply with legal obligations and enforce our policies.

3. How We Share Your Information

• Service Providers: We may share your information with trusted third-party vendors who assist us in operating the Services, subject to confidentiality obligations.
• Legal Compliance: We may disclose your information if required by law, regulation, or valid legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Retention

We retain your personal information for as long as your account is active or as necessary to provide the Services. You may request deletion of your account and associated data at any time by contacting us. We will fulfil such requests in accordance with applicable data protection laws. Some data may be retained for longer periods where required by law or for legitimate business purposes.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption in transit and at rest, access controls, and regular security reviews. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You may request correction of inaccurate or incomplete personal information.
• Deletion: You may request deletion of your personal information, subject to legal and contractual obligations.
• Portability: Where applicable, you have the right to receive your data in a portable format.
• Objection: You may object to certain types of processing, including direct marketing.

To exercise any of these rights, please contact us through our official channels.

7. Cookies

We use cookies and similar tracking technologies to enhance your experience. Essential cookies are required for the Services to function. Analytics cookies help us understand how users interact with our platform. You may configure your browser to refuse cookies, but this may affect the functionality of the Services. We will provide a cookie management interface as the platform develops.

8. Children's Privacy

The Fioness Services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take prompt steps to delete it. If you believe we may have collected information from a minor, please contact us immediately.

9. International Data Transfers

Fioness operates globally and your information may be processed and stored in countries outside your own. By using our Services, you consent to the transfer of your information to these countries. We will ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy to this page and updating the "Last Updated" date. Your continued use of the Services after any changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us via our official social channels at @fioness.official. We will respond to privacy-related inquiries within a reasonable timeframe. Additional contact details will be provided as the platform develops.